BPM for Managers and Analysts Overview Training Course
Training by
NobleProg
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Details
Audience:
Managers who want to make decisions related to BPM, Business Consultants, Business Analysts, Business Process Engineers, System Analysts, Anyone who is involved in analysing and planning Business Processes.
- How to increase productivity and effectiveness
- How to increase business process compliance and governance
- How to make a business process more agile and enable it for a change
- How to increase ability to scale best practices across a changing organization
- How to improve communication, cooperation, coordination between teams
- How to improve visibility of process pipeline
- How to make operational forecasts more accurate
- How to increase process throughput
- How to minimize cost of inputs by leading the process actors through the process, and reduce high quality, expensive staff
- How to make new hire ramp-up faster, by making new hires following the business process documentation
Outline
http://www.nobleprog.ca/bpm-managers-and-analysts-overview/training-course
Understanding Business Processes
Understanding Business Processes
- What is a business process
- Types of business processes
- Unified Modelling Language (UML)
- Business Process Modelling (BPMN)
- Use Cases
- An Incremental Process for Modelling
- Putting the team together
- Integration with the development lifecycle
- The process improvement lifecycle and Radical vs. incremental improvement
- Business Use Case Diagrams
- Business Use Cases and Business Actors
- Modelling Hi-level and Group Processes
- Business Process Modelling Workshop (case study)
- System Use Cases
- Mapping Actors and Use Cases
- Mapping Activities
- Mapping Business Scenarios
- Mapping Business Workers
- Mapping the Business Entity Model
- Mapping Workshop
- External factors
- Identifying core and supporting processes
- Setting up improvement targets
- Identifying customers and stakeholders
- Pros and cons of different modelling techniques
- Process model components
- Intro to use case scenarios
- Business objects
- Mapping the workflow
- Interviews and focus groups
- Modelling conditions, triggers, events and business rules
- Levels of abstractions
- Modelling tips and techniques
- Knowing when to stop
- Deciding what and how much to measure
- Measuring customer satisfaction
- Measuring performance
- Measuring efficiency
- Analysing Current Processes
- Identifying value-added activities
- Analysing workflow patterns and constraints
- Dynamic analysis - simulation
- Identifying areas of improvement
- Modelling New Process
- Documenting alternatives
- Integrating performance measurement mechanisms
- Capturing and representing process knowledge
- Managing the modelling process
- Mapping to systems requirements
- Policies and procedures manuals
- Models as tools for change management
- Process management
- Method evaluation and selection and customization
- Modelling and simulation tools
- Workflow management tools
- Intranets and Extranets
- Process and knowledge management tools
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- NobleProg is a Training and Consultancy provider.
- Our training and consultancy offers include Management, IT, Statistics, Programming and Artificial Intelligence. And our cost effective business model allows us to offer training to very small group sizes (even one-to-one) ensuring we provide the highest possible quality.
- Founded in 2005, we are currently Headquartered in London, and established in Europe, MIddle East, Canada and in the US.