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This course is designed for customer service and sales team members whose mastery of telephone communications, as an integral part of the sales process, and is critical to their success.

This ½ day course is delivered on-site in a classroom, instructor-led format. Prerequisites include:

  • Basic English skill, verbal and written
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ULI was founded in 1996 with the mission of providing excellence in education and career building with a full range of programs in the areas of Business, Computerized Accounting, Global Trade & Marketing, Hospitality & Tourism, Health Care & Nursing as well as ESL program.Today ULI offers diplomas, certifications and work experience for local and international students in the greater Vancouver Area, British Columbia, Canada as well as in some fields, across Canada. New program intakes and starts are available monthly to help you reach your goals in a timely manner.
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