Employee Dispute Resolution: Mediation through Peer Review and Goal Setting
Details
- What the peer review process is
- A process for employees to file grievances and for management to respond
- How to choose a facilitator and panel
- What is involved in the hearing process, from preliminary meetings to the hearing, and the decision process
- What responsibilities and powers a panel should have
- How to apply professional questioning and probing techniques
- Why peer review panels fail and how to avoid those pitfalls
Outline
To begin, participants will discuss what the peer review process is and is not.
This session will look at the first three stages of the process: filing a grievance, informing the defendant, and obtaining witness statements.
During this session, participants will learn who should be on the peer review panel.
Next, participants will hone their questioning and probing skills.
This session will introduce participants to the remainder of the peer review process: preparation, the hearing itself, and the decision making process.
The bulk of the afternoon will be spent role playing a peer review scenario.
To wrap things up, participants will explore common reasons why the peer review process fails and how to avoid or resolve these problems.
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