Details
ITIL® is the world's leading best practice framework for implementing IT service management. Organizations use ITIL to plan, implement, support, and improve services and create value for their customers. In this course, you will learn the foundational knowledge and skills for adopting and adapting best practices for IT service management (ITSM) in your organization.
This course is designed for anyone who would like a foundational understanding of IT service management, its key principles and practices, and how it will help you deliver better value to your customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements.
This course is also designed for students who are seeking the ITIL 4 Foundation certification and who want to prepare for the ITIL 4 Foundation exam.
This course is accredited by PeopleCert.
Outline
Lesson 1: ITIL 4 Overview
- Introduction to ITIL
- Key Concepts of ITIL
Lesson 2: The ITIL Framework
- The Four Dimensions of Service Management
- The ITIL Service Value System
Lesson 3: The ITIL Guiding Principles
- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep It Simple and Practical
- Optimize and Automate
Lesson 4: The ITIL Service Value System
- Governance
- The Service Value Chain
- Continual Improvement
Lesson 5: Key ITIL Practices
- Continual Improvement
- Service Level Management
- Change Control
- Incident Management
- Service Request Management
- Service Desk
- Problem Management
Lesson 6: Other ITIL Practices
- General Management Practices
- Service Management Practices
- Technical Management Practices
Our goal is to offer quality and up-to-date training courses, while following the latest trends in technology and applications. These are courses that target the real and concrete needs of our customers, ensuring that the knowledge acquired is put into practice. Additionally, many prepare our participants for certification exams with the brands we are accredited with - Microsoft, EC-Council, CompTIA, and PeopleCert.
Eccentrix has the most comprehensive offer in terms of Microsoft accredited trainings. In addition, a complete set of benefits comes with each enrollment to our trainings. Since the very beginning of our operations, Eccentrix has been a Microsoft Partner in learning following the numerous changes in the learning paths and programs, notably for certification-based courses.
EC-Council
Eccentrix has the highest level of EC-Council partnership, delivering the complete portfolio of EC-Council cybersecurity courses since 2017. With an EC-Council course comes a set of benefits that greatly help our participants get certified. EC-Council is a key vendor for Eccentrix, since we have a strong focus on cybersecurity courses and that relationships just gets better over the years. ...
Related Courses
